I have used Le Fer Forgè hardware for 10 ++ years as a designer, drapery fabricator, and installer. Number 1 is their customer service! That makes or breaks the company no matter how good the product is. The delivery time is wonderful and they always work with you on tight timelines; with no up charges! The product is very well made. Every part is so solid and you can feel the difference in it all being hand forged and finished! The very seldom problems that I have had with either product or shipping have been handled by people who truly care about their product, their jobs, and about the customer most of all! They have what I call "true character".